Return & Refund Policy

At Gtarlineyβ„’, we prioritize your satisfaction. Here's how we handle returns, exchanges, and refunds to ensure a smooth shopping experience.

1. Return Eligibility

You can return items within 30 days from receiving your order. To qualify for a return:

  • The item must be unused and in original condition

  • Packaging and tags (if applicable) must be intact

  • Proof of purchase (receipt or order confirmation) is required

Items not meeting these conditions may not be accepted.

2. How to Start a Return

To initiate a return, contact us at:
service@luvixew.com

If your return is approved:

  • A return shipping label will be provided

  • Instructions for returning the item will be sent

Note: Returns without prior authorization cannot be processed.

3. Damaged or Incorrect Items

Upon receiving your order, check the items immediately.
If your item is damaged, defective, or incorrect, contact us right away. We will resolve the issue with a replacement or refund.

4. Non-Returnable Items

Some items are non-returnable, including:

  • Perishable products (food or beverages)

  • Customized or personalized items

  • Gift cards

  • Sale or promotional items

If unsure about eligibility, please contact us before returning.

5. Exchanges

To exchange an item:

  1. Follow the return process above for the original item

  2. Place a new order for the replacement item

This ensures quicker processing for exchanges.

6. International Orders – EU Customers

For EU orders, you may cancel or return within 14 days for any reason.
Conditions:

  • Item must be unused and in original condition

  • Original packaging and proof of purchase are required

This right is in addition to our standard 30-day policy.

7. Refunds

Once we receive and inspect your returned item, we will notify you about your refund status.
Approved refunds will be issued to the original payment method.
Refund processing may take up to 10 business days, depending on your bank or credit card company.

If you haven’t received your refund after 15 business days, please contact us at service@luvixew.com.

8. Return Address

To return items, use the return shipping label provided.
Return Address:
Cathay LA Inc
1501 N. Main Street
Los Angeles, CA 90012-1935
United States

We aim to make returns simple and convenient, ensuring a hassle-free experience for you.